Dawid F. Prestini

 Giving Helpful Feedback Certificate Completed by  Dawid F. Prestini April 25, 2021 5 weeks of study Grade Achieved: 92% Certifies their successful completion of Giving Helpful Feedback This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, peo

Shane Snow on Storytelling - Project Management Institute (PMI)® Shane Snow LinkedIn InfluencerJournalist and Cofounder of Contently   Storytelling is a powerful way to make people care about products, brands, and causes. It can facilitate sales, marketing, presentations, and about any other task that requires a human connection. LinkedIn Influencer and best-selling business author Shane Snow shares his approach to crafting compelling stories. Learn how to make people care with personal stories, brand stories, or any other kind of story—using the core elements of narrative and established storytelling frameworks. Find out how to maximize connections with your audience and create a culture of storytelling throughout your organization. Learning objectives The science of great stories The elements of effective storytelling Building relationships via storytelling Selling with storytelling Building and engaging audiences Using storytelling frameworks like the Ben Franklin method Project Man

Project Managment Foundation Communication Project Management Institute (PMI)® Doug Rose Teaching Fortune 500s and professionals how to lead change As a project manager, you'll spend most of your time communicating. To keep a fast-moving project on track, you need to know how to juggle the emails, phone calls, voice mail, and documentation. In this course, instructor Doug Rose shares the secrets of managing project communication, detailing how to craft a solid communication strategy that helps your team maximize buy-in and prioritize stakeholder input. Discover how to use a communication plan to develop two-way communication goals, run efficient meetings, and create concise reports. Learning objectives Define “noise” in a message. Identify the best method of communication for an emotionally charged and complex topic. Recall the purpose of a stakeholder register. Name the four quadrants in a power and interest grid. Recognize the most common impediment to communication in cross-func

Tech Career Skills Effective Technical Communication (ex  Soft Skills) Annyce Davis Software Developer, Speaker, Author Today's developers have numerous resources for learning the "hard" skills required to succeed in a technical role, but many are missing the soft skills required to excel in their careers. This course focuses on one of the most important: communication. Learn how to work with a diverse team, with different knowledge, backgrounds, and perspectives, and figure out which aspects of communication you can automate—and which need a more personal touch. Instructor Annyce Davis covers how to establish standards and processes, work and communicate as a team, hold effective meetings in an agile workspace, and handle common challenges to communication, from communicating across cultures to communicating across time zones. The skills you develop in this course will help you become a more effective technical communicator and take the next step in your career.

Customer Service: Handling Abusive Customers David Brownlee Founder and CEO of Pure Customer Service What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of  Rock Star Customer Service —as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.

Become a Project Manager PATH Project managers are catalysts for change. Learn how to manage projects from beginning to end using proven project management techniques. After completing this learning path, you'll have the skills and knowledge to manage simple projects as well as complex, enterprise-wide initiatives. Project Management Foundations By: Bonnie Biafore Project Management Foundations: Ethics By: Bob McGannon Project Management Foundations: Requirements By: Daniel Stanton Project Management Foundations: Schedules By: Bonnie Biafore Project Management Foundations: Budgets By: Bob McGanno Project Management Foundations: Teams By: Daniel Stanton Project Management Foundations: Communication By: Doug Rose Project Management Foundations: Risk By: Bob McGannon Managing Project Stakeholders By: Natasha Kasimtseva Microsoft Project Quick Tips By: Bonnie Biafore Bonnie Biafore PMP, Trainer, Best-Selling Author Bob McGannon PMP and PRINCE2 Certified Consultant, Author, and Speaker

Human Resources Managing Employeer Problems JoAnn R. Corley Founder of JCS Business Advisors Every company has people problems. Managing them is one of the core responsibilities for human resources. So how should an HR professional approach the inevitable conflicts that can arise in the workplace? In this course, JoAnn Corley explains the role of an administrator—enforcing policy and legal rules—as well as the need and role of an advisor—coaching and viewing problems as opportunities for growth. First, get an overview of the most common employee problems and why they can present a legal risk to your company. Then learn why, as with most HR functions, problem management starts by putting a good process in place. Discover the importance of training and documentation, and find out how to circle back to the employee handbook when problems occur. JoAnn also explains how to move from the administrator to the advisor mindset by having conversations with employees and partnering with their man

Connecting with Executive Certificate John Ullmen Executive Coach, Professor at UCLA Anderson School of Management Develop confidence connecting with executives in a one-on-one meeting. In this course, John Ullmen, PhD, from the UCLA Anderson School of Management, explores common concerns employees have about engaging executives and shares winning strategies to connect with executives one-on-one—and make sure the relationship endures after the meeting is over. John shares insights into how executives view time, as well as how junior and mid-level employees can land a meeting with a senior leader. Plus, he steps through how to foster genuine connections with executives by asking the right questions, replying with confidence, and successfully following up after a meeting.

Project Management Institute (PMI)® Stacey Gordon Founder and CEO of Rework Work We're all biased. Our experiences shape who we are, and our race, ethnicity, gender, height, weight, sexual orientation, place of birth, and other factors impact the lens with which we view the world. In this course, diversity expert Stacey Gordon helps you recognize and acknowledge your own biases so that you can identify them when making decisions, and prevent yourself from making calls based on a biased viewpoint. Stacey explains some of the most common forms that a bias takes: affinity bias, halo bias, perception bias, and confirmation bias. She helps you recognize the negative effects of bias within your organization, as well as the benefits to be realized by uncovering bias in decision-making processes. Finally, she outlines strategies for overcoming personal and organizational bias. Learning objectives Recognize when unconscious bias occurs and why it's important to understand. Explore how u

National Association of State Boards of Accountancy (NASBA) Stacey Gordon Founder and CEO of Rework Work We're all biased. Our experiences shape who we are, and our race, ethnicity, gender, height, weight, sexual orientation, place of birth, and other factors impact the lens with which we view the world. In this course, diversity expert Stacey Gordon helps you recognize and acknowledge your own biases so that you can identify them when making decisions, and prevent yourself from making calls based on a biased viewpoint. Stacey explains some of the most common forms that a bias takes: affinity bias, halo bias, perception bias, and confirmation bias. She helps you recognize the negative effects of bias within your organization, as well as the benefits to be realized by uncovering bias in decision-making processes. Finally, she outlines strategies for overcoming personal and organizational bias. Learning objectives Recognize when unconscious bias occurs and why it's important to u

Communicating Across Cultures Certificate Tatiana Kolovou Faculty Member at Kelley School of Business To succeed in a cross-cultural business setting, it's important to understand the differences in how people communicate. Language isn't the only barrier. Pace, style, and nonverbal cues all affect how messages are received. If you do business on a global scale or in a diverse environment, adapting your communication strategy is critical to workplace harmony and the bottom line. In this course, Kelley School of Business professor and executive coach Tatiana Kolovou demonstrates simple techniques to build your cross-cultural communication skills: as a manager, peer, or coworker. Learn how to adapt your communication style, overcome hidden bias, and build rapport with colleagues around the world.

Project Management Institute (PMI)® Daisy Lovelace Daisy Lovelace Professor, Consultant, and Coach Discussions about cultural differences can be uncomfortable. They take courage. In this course, Duke University professor Dr. Daisy Lovelace shares principles and strategies that can help you have more productive, meaningful conversations on topics related to diversity. Daisy helps you understand that everyone has a unique lens based on their experiences, and that understanding and appreciating that difference is the first step in being able to discuss sensitive topics. She also outlines a number of techniques to help you navigate these difficult conversations. Learning objectives Why conversations around culture are tricky Ground rules for culturally sensitive conversations Focusing on impact rather than intent Techniques for dialogues around diversity Being an ally Responding with empathy Asking questions about culturally sensitive topics

Project Management Institute (PMI)® Instructors: Tatiana Kolovou Faculty Member at Kelley School of Business Brenda Bailey-Hughes Senior Lecturer at Kelley School of Business Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations. Instructors Tatiana Kolovou and Brenda Bailey-Hughes introduce the four building blocks of communication—people, message, context, and listening—and show how they apply in different circumstances. Through the use of vignettes and applied tools, the course shows how to build this core competency and communicate in a way that effectively and professionally conveys your message. Learning objectives Recall the four pillars of a business scenario. Explore the term 'people' in the context of a comm

Project Management Institute (PMI)® Instructors: Tatiana Kolovou Faculty Member at Kelley School of Business Brenda Bailey-Hughes Senior Lecturer at Kelley School of Business By harnessing the power of the LinkedIn platform, you can tap into an expansive network of professionals, companies, and groups in your industry and beyond. In this course, discover how to make the most of your LinkedIn account. Follow Oliver Schinkten as he explains how to build a stellar LinkedIn profile, and shares how to expand your network, look for new career opportunities, join groups, share updates, and contribute your own thought leadership. Plus, Oliver explores privacy settings and account types. Upon wrapping up this course, you'll have the tools you need to grow your career by leveraging LinkedIn. Learning objectives Recognize how to choose which industry you are in when setting up your LinkedIn account. Name the two options you have for writing your LinkedIn profile summary. Explain how LinkedIn

National Association of State Boards of Accountancy (NASBA) Tatiana KolovouFaculty Member at Kelley School of Business Brenda Bailey-HughesSenior Lecturer at Kelley School of Business Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend. Learning objectives Define attentive listening. Explore what happened when you are distracted by delivery. Recall what a mental filter is and how it can affect assumptions. Explore methods for choosing the best paraphrasing response in the situation. List the five