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Effective Listening - National Association of State Boards of Accountancy (NASBA)

National Association of State Boards of Accountancy (NASBA)

Tatiana KolovouFaculty Member at Kelley School of Business
Brenda Bailey-HughesSenior Lecturer at Kelley School of Business


Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.

Learning objectives

  • Define attentive listening.
  • Explore what happened when you are distracted by delivery.
  • Recall what a mental filter is and how it can affect assumptions.
  • Explore methods for choosing the best paraphrasing response in the situation.
  • List the five listening intentions.

National Association of State Boards of Accountancy (NASBA)
Continuing Professional Education Credit (CPE): 2.6
Recommended NASBA Field of Study: Personal Development

LinkedIn Learning is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org


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