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Communicating about Culturally Sensitive Issues - Project Management Institute (PMI)®

Project Management Institute (PMI)®

Daisy Lovelace Daisy Lovelace Professor, Consultant, and Coach

Discussions about cultural differences can be uncomfortable. They take courage. In this course, Duke University professor Dr. Daisy Lovelace shares principles and strategies that can help you have more productive, meaningful conversations on topics related to diversity. Daisy helps you understand that everyone has a unique lens based on their experiences, and that understanding and appreciating that difference is the first step in being able to discuss sensitive topics. She also outlines a number of techniques to help you navigate these difficult conversations.

Learning objectives

  • Why conversations around culture are tricky
  • Ground rules for culturally sensitive conversations
  • Focusing on impact rather than intent
  • Techniques for dialogues around diversity
  • Being an ally
  • Responding with empathy
  • Asking questions about culturally sensitive topics
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