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Customer Service Foundation - Project Management Institute (PMI)® Certificate

Customer Service Foundation Project Management Institute (PMI)® 

Jeff Toister Author, Consultant, Trainer

Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Learning objectives

  • Explore how you can use customer surveys to build rapport.
  • Name three ways you can use active listening to serve your customers more effectively.
  • Identify the different types of needs that must be addressed in order to solve problems.
  • Explain the benefits of taking ownership of a problem.
  • Define “preemptive acknowledgment” and recognize its impact on customer service.
  • List three types of attitude anchors and explain their differences.

Project Management Institute (PMI)®

PDUs/ContactHours: 1.75
LinkedIn Learning has been reviewed and approved by the PMI® Authorized Training Partner Program. This course qualifies for professional development units (PDUs).

The PMI Authorized Training Partner logo is a registered mark of the Project Management Institute, Inc.
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