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Customer Service: Problem Solving and Troubleshooting Certificate

Customer Service: Problem Solving and Troubleshooting

Noah Fleming Noah Fleming Author, Speaker, President of Fleming Consulting & Co.


Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of different customer service problems. In this course, learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications. Discover how to effectively deal with issues, while maintaining a positive relationship with your customers (and your own sanity). Plus, learn how to identify and resolve larger systemic issues within your company.

Learning objectives

  • Identify the first step to take with an invalid complaint.
  • Recognize the importance of always listening to the customer.
  • Explain how to deal with a customer who is rude and making you uncomfortable.
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